Last updated: 30 September 2026
This Shipping Policy explains how and where we deliver orders placed on labeihshop.ae.
1. Where we deliver
We deliver to the United Arab Emirates, the GCC countries and to most countries worldwide. In line with the laws of the United Arab Emirates, we do not ship to countries subject to OFAC sanctions. If your country is not available at checkout, please contact us.
2. Where your order ships from
Labieh Shop works with supply partners in Egypt, Turkey and China. Your order is dispatched from the country where the product is stocked and delivered to your door by our international shipping and local courier partners. If your order contains items stocked in different countries, it may arrive in more than one parcel.
3. Processing time
Orders are processed within 1–3 business days after the order is confirmed and, for card payments, after payment is authorised. Orders placed on weekends or public holidays are processed on the next business day.
4. Estimated delivery times
| Ships from | Estimated delivery time (after processing) |
|---|---|
| Egypt | 5–10 business days |
| Turkey | 7–12 business days |
| China | Up to 45 days |
Delivery times are estimates and are not guaranteed. Deliveries outside the UAE may take longer depending on the destination. Delays may occur due to customs clearance, public holidays, weather or courier disruptions. We will keep you informed if your order is delayed.
5. Shipping charges
| Destination | Shipping fee |
|---|---|
| United Arab Emirates | AED 25 |
| GCC countries (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar) | AED 75 |
| Rest of the world | AED 150 |
| Orders over AED 10,000 | Free shipping |
The exact shipping fee for your order is shown at checkout before you pay.
6. VAT, customs and duties
- Prices on the Website exclude VAT. UAE Value Added Tax (VAT) at 5% is added to the order total, including shipping, and shown at checkout.
- For deliveries within the UAE, import customs duties are handled by Labieh Shop. You will not be asked to pay extra charges to the courier, except the order amount for cash on delivery orders.
- For deliveries outside the UAE, any import duties, taxes or customs fees charged by the destination country are the responsibility of the customer and are not included in our prices.
7. Order tracking
Once your order is dispatched, we will email you the tracking number and a link to follow your shipment. You can also contact us at info@labeihshop.ae with your order number at any time.
8. Delivery
- The courier may contact you by phone before delivery, so please make sure your phone number and address are correct.
- If the courier cannot reach you after repeated attempts, the parcel may be returned. In that case we will contact you to arrange redelivery, which may involve an additional charge.
- We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
9. Damaged, missing or incorrect items
Please check your parcel on delivery. If the package is visibly damaged, or an item is missing, damaged or incorrect, contact us within 48 hours of delivery at info@labeihshop.ae with your order number and photos. We will arrange a replacement or refund as described in our Refund Policy.
10. Contact
For any shipping questions, email info@labeihshop.ae.
